I would give this place zero stars if I could. I had ordered flowers for my aunt who is 800 miles away from me in a hospital. My husband and I wanted to send her something nice to have in the final days of her life. We ordered a beautiful bouquet which is pictured below. The order was placed last Saturday online and I got a confirmation that it would be delivered Monday. Wednesday, there was still no delivery! So I called and was hung up on immediately upon giving my name, because I assumed a language barrier (I live in the US and only speak English). So I emailed them twice, trying to make contact. They did not respond to my emails at all, but finally called my husband's phone to say they would get them delivered if we still wanted that. What arrived at the hospital was not even close to what was advertised! We only know this because another relative sent us a picture of what arrived. We have tried all today to get this rectified, but no one will respond. See the photos below. The first photo is what got delivered and the second photo is what we ordered. Huge difference!Worse than being completely taken advantage, price wise, my beloved aunt was given a product that is less than stellar. She was an avid gardener and knows her flowers! I feel completely heartbroken she got these from us and we got no resolve from the florist.
We ordered a FTD arrangement, since this was an out of town service. Service was very professional , highly recommended.Thank You
Probablement a aurait t mieux en personne. J'ai command de leur site web 2 bouquets au mme endroit et les deux bouquets n'ont pas t livr en mme temps. Pas besoin de vous dire que la surprise a t gcher. Pourtant c'tait sur la mme commande. leur dfense c'est la plus grosse journe de l'anne pour eux mais se faire raccrocher la ligne au nez pour avoir des explications n'a pas sa place. Pour tre honnte les fleurs taient belles.
Excellent service. Tres bel arrangement de noel pour une personne tres spciale
Called on Friday for a 100 dollars flower arrangement to be delivered the following day at a 60th anniversary. Got a phone call this morning, Sunday, from the lady who said she "forgot" to deliver my arrangement since the weather was so nice she went for a ride in her convertible car and...forgot! Totally unprofessional. Unacceptable. Outfit to avoid!
Fleuriste Elegance Florist is a Canadian Florist based in Hawkesbury, Ontario. Fleuriste Elegance Florist is located at 131 Main St E, Hawkesbury, ON V6M 2A3, Canada.
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